In revenue cycle management (RCM), one truth has remained stubbornly consistent: patient billing and collections is the highest cost per dollar collected. Paper statements, manual follow-ups, and phone calls drain staff time and budgets, often with diminishing returns. Revenue cycle management teams all face the same challenge: how to get paid faster, at lower cost, without overwhelming staff.

That’s where AI agents are changing the game.

The Rise of AI Agents in Patient Billing

Unlike traditional software automations that only cover part of the process, AI agents are designed to work across systems, handle exceptions, and communicate directly with patients. They don’t just send a statement; they manage the full lifecycle of patient billing and collections:

• Automating billing workflows across any PM/EHR system
• Driving patient engagement with intelligent outreach at the right time, through the right channel
• Posting payments back into systems automatically
• Handling inbound patient questions with speed, accuracy, and empathy

This is exactly what Raxia AI + Clara delivers.

How Raxia AI + Clara Work Together

Raxia AI integrates with all your health IT systems to manage the back-end of patient AR: billing, payments, reconciliation, and posting. It analyzes patient accounts, determines who is ready to be billed, and decides the best outreach strategy to maximize engagement and payments.

Clara, our AI agent for chat and phone, handles the front-end: answering patient questions about balances, insurance coverage, or payment plans. Clara provides consistent, secure, and empathetic responses without tying up your staff.

Together, Raxia AI and Clara provide a closed-loop system for patient billing, collections, and support, fully automated from start to finish.

The Benefits of Fully Automated Patient AR

Organizations that adopt AI agents like Raxia AI and Clara see transformative results:

• Lower Costs: Practices cut statement and collections costs by up to 60–80%.
• Higher Collections: Patient revenue improves by 20–40%, with patients paying 3x faster.
• Staff Efficiency: Billers and front-office teams spend less time chasing balances and more time on higher-value tasks.
• Consistent Patient Experience: Every patient interaction, whether automated outreach or a phone call answered by Clara is accurate, clear, and empathetic.
• Scalability: AI agents don’t tire, scale instantly, and integrate across multiple systems and locations.

Why It Matters

RCM leaders have long accepted high patient billing costs as unavoidable. But with AI agents, the economics shift. By automating both the process (billing, payments, posting) and the people side (patient support, inquiries), Raxia AI + Clara makes it possible to deliver better patient financial engagement at a fraction of the cost.

The future of patient AR isn’t more staff, more calls, or more statements, it’s AI agents fully automating the work.